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1.- Right to information
Please be advised that this Website is owned by LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”), with tax identification code B-95810826 and registered offices at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia), Spain.

Access to and/or use of the Website means you have been conferred the status of User and accept, as of said access and/or use, this Legal Notice

The user (hereinafter known as the “User”) may contact LOOKIERO at the following e-mail address: hello@lookiero.co.uk

2.- Use of the website
The User is responsible for using the Website. The Website provides access to many different texts, graphics, diagrams, designs, photographs, multimedia content, and information (hereinafter known as the "Contents") belonging to LOOKIERO or to third parties, to which the User may have access.

The User agrees to use the Contents and Services offered over the Website appropriately and (including without limitation) to not use them to (i) incur in illicit, illegal activities or those contrary to good faith and public order; (ii) cause damage to the physical and logical systems of the Website of LOOKIERO, of its suppliers and of other individuals, (iii) introduce or distribute viruses or any other physical or logical systems into the web that are likely to cause the aforementioned damage, (iv) attempt to access, use and/or manipulate the data of LOOKIERO, other suppliers and other Users; (v) reproduce or copy, distribute, allow public access via any means of public communication, transform or modify the Contents, unless authorised to do so by LOOKIERO; (vi) delete, hide or manipulate the Contents subject to intellectual or industrial property rights and other identifying data of said rights of LOOKIERO or of third parties included in the Contents, as well as technical protection devices or information mechanisms that may be inserted into the Contents.

LOOKIERO shall be entitled to investigate and report any conduct mentioned in line with the law, and to work alongside the authorities in the investigation into said activities.

LOOKIERO may temporarily suspend accessibility to the Website without prior notice for maintenance, repair, updating or improvement operations. However, wherever the circumstances allow for as such, LOOKIERO shall inform the User sufficiently in advance of the planned date for the suspension of the Services. LOOKIERO is not responsible for the use that Users may make of the Contents included on the Website.

 

3.- Intellectual Property
TAll the intellectual property rights on the Contents of this Website and its graphic design are the exclusive property of LOOKIERO, or of a third party to have authorised their use. LOOKIERO is therefore responsible for exclusively exercising their rights of use.

Therefore, under Royal Legislative Decree 1/1996 of 12 April approving the Consolidated Text on the Spanish Intellectual Property Law, and the Spanish Brands Law 17/2001 of 7 December and additional regulations regarding intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, public communication - including its transfer modality - or any other use and/or modification, total or partial, without the prior, express authorisation of LOOKIERO, of any Contents include on the Website is forbidden.

LOOKIERO grants no licence or authorisation for use of any kind on its intellectual and industrial property rights or on any other property or right related to the Website, the Services or the Contents thereof.

The legitimacy of the intellectual or industrial property rights corresponding to the Contents provided by Users is the exclusive responsibility of the latter. Therefore, the User shall hold LOOKIERO free of any claims by third parties arising from the illicit use of the Website Contents.

 

4.- Responsibility and Guarantees
LOOKIERO declares that it has adopted the necessary measures to allow for the correct working order of its Website and the absence of viruses and damaging components, within its possibilities and the state of technology. However, LOOKIERO is not responsible for: (i) the continuity and availability of the Contents and Services; (ii) the absence of errors in said Contents or the correction of any defect that may occur; (iii) the absence of viruses and/or other damaging components; (iv) any damages or losses caused by any individual violating the LOOKIERO security systems.

LOOKIERO is not responsible for the links to other websites located on the Website directing Users to other websites on which LOOKIERO has not type of control. Therefore, Users access the Contents at their own responsibility and under the conditions of use that they indicate.

5.- Duration and amendment

This Legal Notice shall remain valid indefinitely and LOOKIERO may make changes to the conditions specified herein, which shall enter into force as soon as they are published.

LOOKIERO may delete, add or change both the Contents and the Services it provides, and the manner in which they are located or displayed. The conditions published at the time the User accesses the LOOKIERO Website are deemed valid.

Access to and/or use of the Website is understood as acceptance by the User of this Legal Notice and of its conditions and, where applicable, of any changes made to them.

6.- Online dispute resolution

In compliance with current regulations, we provide access to the European Union's online dispute resolution portal at the following link:European Union Dispute Resolution Portal.

Integritetspolicy

1.- Who is responsible for processing your data?
The party responsible for processing your personal data is LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”), with tax identification code B- B-95810826 and registered offices at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia) Spain.

Please be advised that the owner of our website domain www.lookiero.co.uk (hereinafter known as the “Website”) is LOOKIERO.

Access to and/or use of the Website means you have been conferred the status of User (hereinafter known as the “User”), and implies acceptance, as of said access and/or use, of this Privacy Policy.

Users may contact LOOKIERO at the following e-mail address: hello@lookiero.co.uk


2.- Why is LOOKIERO authorised to process data?
LOOKIERO is authorised to process your data in order to provide its services, given the consent you provided when registering with the Website.

LOOKIERO takes your privacy and that of your personal data very seriously. Therefore, your personal information is kept securely and is processed with the utmost care.

This Privacy Policy controls the access to and use of the service (hereinafter known as the “Service”) that LOOKIERO providers for Users interested in the services and Contents housed on the website.


3.- Why is your personal data processed by LOOKIERO?
The personal data collected by LOOKIERO may be used for the following purposes:

  1. The rendering of the services offered on the Website..
  2. To send profiled LOOKIERO commercial communications on its services by letter, telephone, e-mail, SMS/MMS, push notifications or other equivalent means of electronic communication, such as WhatsApp, provided the User has consented to the processing of his or her data for this purpose.

Furthermore, the User consents to the processing of his or her data to prepare profiles and for the segmentation of his or her data. Said processing may be for the purposes of analysis and statistics for information on the User traffic and use of the Website and to determine User tastes and preferences in order to send promotional information in line with their interests.

However, the User may revoke his or her consent in each commercial or advertising communication received, and at any time, by sending an e-mail to dpo@lookiero.com or by post to LOOKIERO STYLE S.L. at Camino Uribarri a Erandiondo 3, 48950 Erandio (Bizkaia).

4.- Data obtained from social networks.
LOOKIERO may obtain User details from social networks, in particular, Facebook (hereinafter "Facebook"), for the provision of its Services.

This is the case when the User logs into LOOKIERO using her Facebook account, from which LOOKIERO can then access part of the User's data.

LOOKIERO may access the following data:

  1. Facebook's "User_id"
  2. Facebook's "Access_token"
  3. Facebook's "fb_exchange_token"

The User acknowledges that she is solely responsible for the use of this data on Facebook and LOOKIERO shall in no event be responsible for or liable for: (i) the availability of Facebook; (ii) the content, products or services on Facebook or their availability; or (iii) the User's use of Facebook.
The User may delete information from her Facebook profile at any time by following the steps outlined in Section 7 of this Privacy Policy.

5.- Veracity of the data provided by Users
The User guarantees that the personal data provided is truthful and is responsible for informing LOOKIERO of any changes to it. Under all circumstances, the User shall be responsible for the veracity of the data provided and LOOKIERO reserves the right to exclude any Users to have provided false data from the registered Services, regardless of any other action that may apply by law.

6.- Storage of data
The personal data provided shall be kept by LOOKIERO in order to send information regarding company products, unless the User indicates his or her desire to not continue using the LOOKIERO services.

7.- User rights regarding data
The User is entitled to (i) access his or her personal data and (ii) request the amendment of any imprecise data or, where applicable, request its (iii) deletion, (iv) request the limited processing of his or her data, (v) oppose the processing of his or her data and (vi) request its portability. Furthermore, the User may exercise his or her (vii) right to be forgotten.

The User may exercise all these rights at the e-mail address hello@lookiero.co.uk, indicating the reason for the request and attaching a copy of his or her identity document to prevent others from gaining undue access to his or her personal data.

The User may also send his or her request by post to the following address:

LOOKIERO STYLE S.L.,

Camino Uribarri a Erandiondo 3,

48950 Erandio (Bizkaia).

Spain Notwithstanding any other administrative appeal or legal action, the User shall be entitled to file a complaint with a Control Authority in particular in the Member State of his or her normal place of residence, place of work or place of the supposed infringement, should he or she believe that his or her personal data has been processed in a manner that is not pursuant to regulations and where the exercising of his or her rights has not been possible. The control authority with which the complaint is filed shall inform the claimant of the progress and results of the complaint.

8.- Data security
Protecting the privacy and personal data of Users is very important to LOOKIERO. Therefore, LOOKIERO does everything it can to prevent your data being used inappropriately and allows access to it by authorised personnel only.

LOOKIERO maintains the security levels of personal data protection in accordance with applicable regulations and has established all the technical means available to avoid the loss, misuse, altering, unauthorised access and theft of the data that Users provided over the Website, notwithstanding the fact that internet security measures are not invulnerable.

LOOKIERO agrees to fulfil the duty of secrecy and confidentiality regarding the personal data in accordance with applicable law, and to process it security during any international assignment or transfer of data that may arise.

A password must be selected for web services requiring User registration. The User is responsible for maintaining the confidentiality of this password, and for all the activities performed during the session started with his or her user name and password. The User agrees to inform LOOKIERO as soon as possible of any unauthorised use of his or her User name and/or password or any other security fault. LOOKIERO shall not be responsible for any damage or loss arising due to a failure by the User to fulfil this obligation.

9.- Changes
LOOKIERO reserves the right to review its Privacy Policy at any time deemed appropriate. Therefore, please check this Privacy Policy regularly to read its latest version. However, any changes made to this Privacy Policy shall be communicated to Users.

10.- Links to websites
The LOOKIERO Website may contain links to websites of other companies and organisations.

LOOKIERO is not responsible for the way in which these company deal with protecting privacy and personal data and, therefore, we advise you read the clauses of the Privacy Policy of these websites not owned by LOOKIERO carefully, especially those regarding the use, processing and protection of personal data. The conditions these websites offer might not be the same as those offered by LOOKIERO.

11.- Queries
Should you have any queries regarding this Privacy Policy or the processing of your data, please contact LOOKIERO by e-mail at the following address: dpo@lookiero.com

12.- Acceptance and Consent
The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing thereof by LOOKIERO in the manner and for the purposes set forth in this Privacy Policy.

Cookies policy

Through this Cookies Policy, LOOKIERO STYLE, S.L. (hereinafter known as “LOOKIERO”) provides information on the use of data storage and recovery devices in User terminals.

1. What are cookies?
The cookies are small files text that are downloaded in the device or terminal device with which you are navigating through the Internet when entering certain pages and/or making use of services offered therein, and allowing store information that can be retrieved later for various purposes.

The information collected by cookies is anonymous and contains no sensitive data, as they do not collect data that could personally identify the User. In all cases, the User may access the configuration of his or her browser to modify and/or block the installation of Cookies sent from the Website without this preventing his or her access to the contents.

2. Why does LOOKIERO use cookies?
This Website uses cookies or other data storage and recovery devices to monitor User interaction with the services offered on the Website.

Cookies recognise the browser used by a User and the type of device from which the Website is accessed, and this information is used to make the User’s next visit easier and ensure the Website is more useful.

For example, LOOKIERO uses cookies to make sure the Website runs properly and to learn about your browsing experience, among others.

In short, the use of cookies enables LOOKIERO to optimise User browsing, adapting the information and services offered to your interests and preferences.

3. Types of cookie used on the Website
The Website uses the following types of cookie:

  1. First-Party Cookies These cookies enable the Website to run properly and, therefore, are essential in ensuring Users can use all the Website options and can browse and use its functions normally.
  2. Third-Party Cookies: These are sent to the User’s terminal device from a system or domain that is not managed by LOOKIERO but by another organisation that processes the data obtained through the cookies.
  3. Analysis cookies: they allow get information oriented to the statistic analysis of the use that Internet users make of the WebSite. Thus, they allow to know what search terms the users used to reach the WebSite.

LOOKIERO uses the following Third-Party cookies:

Analytical Cookies: These cookies collect anonymous information as standard on User browsing and behaviour patterns

CompanyName of the CookiePurpose of the CookieDuration of the cookieMore information
Google
__utmaNecessary for Google Analytics to operate2 yearsGoogle Analytics – Use of cookies
__utmaThis is used to locate the visit6 months
__utmaRegisters arrival at the website30 minutes from the latest website registration

This monitors and analyses User behaviour on the Website. The information collected from analytical cookies is used to produce User browsing profiles for the Website in order to make improvements to our service.

The main goals of this type of cookie are:

  • To allow for the anonymous identification of browsing Users and, therefore, to count the approximate number of visitors
  • To anonymously identify the most popular contents
  • To learn whether the accessing User is new or whether this is a repeat visit.

4. How to disable cookies
All browsers allow for changes to be made to disable the cookie settings. This is why most browsers offer you the chance to administer cookies for more precise control over your privacy.

These settings are located in "options" or "preferences" of your browser menu.

The links to each browser in order to disable cookies in line with the instructions are given below:

  • Internet Explorer (https://goo.gl/iU2wh2 )
    • Select “Internet options” from the tools menu.
    • Click on the privacy tab
    • You can configure privacy with a six-position cursor that allows you to control the number of cookies to be installed: Block all cookies, High, Medium High, Medium (default level), Low and Accept all cookies.
  • Mozilla Firefox (http://goo.gl/QXWYmv)
    • Click on the Tools menu at the top of the Firefox window.
    • Select Options.
    • Select the Privacy panel.
    • In the Firefox option you can choose to Use custom settings for history to configure the options.
  • Google Chrome (http://goo.gl/fQnkSB)
    • Click on the menu located on the toolbar.
    • Select Settings.
    • Click on Show advanced options.
    • Click on the Content settings button in the “Privacy” section.
    • Select cookies and configure the options.
  • Safari (https://goo.gl/PcjEm3; https://goo.gl/dQywEo)
    • Select “Preferences” from the settings menu.
    • Open the privacy tab.
    • Select the required option from the “block cookies” section.
    • Remember that certain functions and the full functionality of the Website might not be available after having disabled the cookies.

If you do not want to be tracked by cookies, Google has developed an add-on to be installed in your browser that can be accessed at the following link:  http://goo.gl/up4ND.

5. Cookies on mobile devices
LOOKIERO also uses cookies or other storage devices on mobile devices.

As with computer browsers, those on mobile devices allow for changes to be made to the privacy options or settings to disable or delete cookies.

In order to modify the privacy options, follow the instructions given by the developer of your browser for the mobile device.

Some examples of links can be found below that will provide guidance on changing the privacy options of your mobile device:

  • IOS: (http://goo.gl/61xevS)
  • Windows Phone: (https://goo.gl/tKyb0y
  • Chrome Mobile: (http://goo.gl/XJp7N)
  • Opera Mobile: (http://goo.gl/Nzr8s7)

6. Acceptance of cookies
If you continue browsing, we understand that you agree to the use of cookies by the Website.

Please be advise that, where the installation of cookies is blocked or not accepted, certain services might not be available without their use or it might not be possible to access certain services or fully use everything this Website has to offer.

Allmänna villkor

1. Parts

1.1. The Owner
Lookiero Style, SL, with tax ID B95810826 and registered offices at Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain (hereinafter, the Owner), is responsible for the website accessible via the URL http://lookiero.co.uk (hereinafter, Lookiero).

1.2. The Customer

The Customer is understood as any natural person, over the age of 14, or any legal entity that accesses Lookiero and completes all the necessary steps in order to contract any of the services offered therein, including the acceptance of these General terms and conditions. The Owner reserves the right to verify that the Customer meets the necessary requirements to contract and, if not, to refrain from providing the service.

2. Purpose

The purpose of these Conditions is to regulate the contracting by the Customer of any of the services offered by the Owner in Lookiero in exchange for the corresponding economic compensation in accordance with the provisions of Clause 7 of these Conditions.

3. Integration

The present conditions must be completed by the specific conditions that may be applicable depending on the service/s subject to contract and which will be displayed in each case on the website.

4. Acceptance

The Customer must carefully read these terms and conditions before using Lookiero’s services. By using Lookiero’s services, the Customer agrees to be bound by these terms and conditions.

5. Specific conditions of the occasional purchase model

5.1. Applicability
These specific Conditions shall apply when the Customer has selected the occasional mode of the service.

5.2. Service Description

The Customer must provide their payment information, authorising Lookiero to charge them the fee corresponding to the occasional purchase, in accordance with the Tariffs, Prices and Invoicing conditions set out in Clause 7.

 

In exchange for a fee, the provision of the service in the occasional model involves the analysis of the fashion tastes and preferences of the Customer, as well as their physiognomy and other characteristics of their body, and the preparation of a series of conclusions in this regard (hereinafter, the Analysis Service). The Owner shall deduct the amount corresponding to this analysis at the time of placing the order, in accordance with the provisions of clause 10 below.

 

The Analysis Service is complemented by the delivery, at the address indicated by the Customer, of a box containing five garments and accessories chosen by the Lookiero team in accordance with the information obtained from the Customer (hereinafter, the Box).

 

Within five days of from the delivery of the Box, the Customer must decide which items they wish to keep, communicating it to the Owner through Lookiero’s website, where all the information regarding the items shall be displayed (description, composition, price, discounts, etc.) (hereinafter Checkout). The Customer must send back to Lookiero those garments he/she does not wish to keep according to the instructions that will be provided to the Customer through the website and/or e-mail. The possibilities are:

  1. The Customer keeps all the items. The Customer must communicate to the Owner that they wish to keep all the garments through the function provided for that purpose in their Lookiero user profile (the Checkout). It shall be understood that the Customer wishes to keep all the items if they do not inform the Owner of any other intention in this regard within the aforementioned period.
  2. The Customer keeps some items. The Customer must inform the Owner of the items they wish to keep using through the function provided for this purpose in their Lookiero user profile and send to the Owner the garments they do not wish to keep.
  3. The Customer does not keep any items. The Customer must inform the Owner that she/he does they do not want to keep any item through the function provided for this purpose in their Lookiero user profile (the Checkout) and send the Owner the garments that they do not wish to keep.

The Customer must indicate the items they wish to keep through the Lookiero Checkout and then confirm. Once Checkout has been completed, this is complete, the Customer shall be charged the amount for the selected items to the account provided for the payment of the Analysis Service, in accordance with the provisions of clause 10 below.

 

Should the Customer does not notify the Owner within five days of the delivery of the box, the amounts corresponding to all the items shall be deducted, in accordance with the provisions of clause 10 below.

 

By purchasing a Lookiero Customer Box in accordance with these General Terms and Conditions, the Customer requests that Lookiero deliver and make available to them a set of five garments specifically selected, being able to choose whether to keep or return the garments before the applicable cancellation period, acknowledging that, after the initial period of five days from the delivery of the Box, the Customer will lose their right to change their mind and return the garments. 

 

To return any unwanted items, the Customer must complete the Checkout process in their private area on Lookiero's website, place the unwanted items in the bag provided with the return label attached and contact the courier according to the instructions provided on Lookiero's website or in the communications received, and send the returns bag to Lookiero within 5 days from the delivery of the Box. The garments must be returned in perfect condition with all tags still attached.

 

If after five days from the delivery of the Box, the Customer has not returned the items that they do not wish to keep or the items have been received but are not in good condition (e.g. labels are missing, they show signs of having been used, etc.), the Owner shall automatically deduct the corresponding amounts for all the items that have not been returned in accordance with the provisions of clause 10 below.

 

5.3. Withdrawal

According to the Customer’s statutory rights, they may withdraw from the Analysis Service from the formalisation of the contract until the expiry of fourteen calendar days or until its execution, event that will be recognized by the deactivation of the cancel option in the customer's profile; whatever happens before.

 

On accepting these Conditions, the Customer consents to the execution of the Analysis Service and declares to be aware that, once the Analysis Service has been executed, they shall lose the their right to withdraw.

 

The Customer has the statutory right to return any of the items received in the Box within fourteen days after from the delivery of the Box.

 

To do so, the Customer must notify the Owner of such in a timely manner, by sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL, Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain. Attached to these General Terms and Conditions a model of communication of withdrawal to the Owner is provided, which the Customer may use if they so wish.

 

Within fourteen days of communicating their intention to withdraw, if applicable, the Customer must return the items whose purchase is withdrawn to Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain, and send proof of postage to the Owner by e-mail. The Customer shall bear any transport costs that may arise from the exercise of their right to withdraw.

6. Specific Terms and Conditions for the subscription plan model

6.1. Applicability

These specific terms and conditions shall apply when the Customer has selected the provision of the service in the subscription plan model.

6.2. Service Description

Through the subscription service, Lookiero offers a series of services based on the analysis of the Customer’s tastes and preferences. In order to contract a Subscription Plan, the Customer must register as a user of Lookiero by entering their personal data, choose one of the current Subscription Plans and agree to pay the Subscription Plan fee according to these General Terms and Conditions.

 

The Customer must provide their payment information, authorising Lookiero to charge them the tariff corresponding to the Subscription Plan selected in accordance with the Tariff, Price and Billing conditions set forth in clause 7.

 

Lookiero currently offers the following subscription plans:

  • Monthly plan: the Customer will receive a box with five items custom-picked for them every month  
  • Bi-monthly plan: the Customer will receive a box with five items custom-picked for them every two months 
  • Quarterly plan: the Customer will receive a box with five items custom-picked for them every three months

As a user, the Customer acknowledges that the terms and conditions and the rates of Lookiero's Subscription Plans are subject to change, and agrees to pay the applicable subscription fee unless their Subscription Plan is cancelled. 

 

The subscription plan service involves the analysis of the fashion tastes and preferences of the Customer who contracts the service, as well as the shape and other characteristics of their body, and the preparation of a series of conclusions in this regard (hereinafter, the Analysis Service). The fee for the provision of the service of analysis of the Customer’s tastes and preferences shall be charged to the Customer by Lookiero at the time of the preparation of the Customer’s Box, in accordance to clause 7 below.

 

The Analysis Service is complemented by the monthly, bi-monthly or quarterly delivery, at the address indicated by the Customer, of a box containing five garments and accessories chosen by the Lookiero team in accordance with the information obtained from the Customer (hereinafter, the Box).

 

Within five days of from the delivery of the Box, the Customer must decide which items they wish to keep, communicating it to the Owner through Lookiero’s website, where all the information regarding the items shall be displayed (description, composition, price, discounts, etc.) (hereinafter Checkout). The Customer must send back to Lookiero those garments he/she does not wish to keep according to the instructions that will be provided to the Customer through the website and/or e-mail. The possibilities are:

  1. The Customer keeps all the items. The Customer must communicate to the Owner that they wish to keep all the garments through the function provided for that purpose in their Lookiero user profile (the Checkout). It shall be understood that the Customer wishes to keep all the items if they do not inform the Owner of any other intention in this regard within the aforementioned period.

  2. The Customer keeps some items. The Customer must inform the Owner of the items they wish to keep through the function provided for this purpose in their Lookiero user profile and send to the Owner the garments they do not wish to keep.
  3. The Customer does not keep any items. The Customer must inform the Owner that they do not want to keep any item through the function provided for this purpose in their Lookiero user profile (the Checkout) and send the Owner the garments that they do not wish to keep.

The Customer must indicate the items they wish to keep through the Lookiero Checkout and then confirm.

 

The Owner shall automatically subtract the tariff corresponding to the Subscription Plan selected against the payment method selected by the Customer, in accordance with the conditions set forth in clause 7 below.

 

By contracting a Lookiero subscription plan in accordance with these General Terms and Conditions, the Customer requests that Lookiero deliver and make available to them a set of five garments specifically selected, being able to choose whether to keep or return the garments before the applicable cancellation period. 

 

The Customer is informed and acknowledges that, after the initial period of five days from the delivery of the Box, they will lose their right to change their mind and return the garments composing their Box.

 

To return any unwanted items, the Customer must complete the Checkout process in their private area on Lookiero's website, place the unwanted items in the bag provided with the return label attached and contact the courier according to the instructions provided on Lookiero's website or in the communications received, and send the returns bag to Lookiero within 5 days from the delivery of the Box. The garments must be returned in perfect condition with all tags still attached.

 

If after five days from the delivery of the Box, the Customer has not returned the items that they do not wish to keep or the items have been received but are not in good condition (e.g. labels are missing, they show signs of having been used, etc.), the Owner shall automatically deduct the corresponding amounts for all the items that have not been returned in accordance with the provisions of clause 10 below.

 

6.3. Withdrawal
According to the Customer’s statutory rights, they may withdraw from the Analysis Service from the formalisation of the contract until the expiry of fourteen calendar days or until its execution, event that will be recognized by the deactivation of the cancel option in the customer's profile; whatever happens before.

On accepting these Conditions, the Customer consents to the execution of the Analysis Service and declares to be aware that, once the Analysis Service has been executed, they shall lose the their right to withdraw.

 

The Customer has the statutory right to return any of the items received in the Box within fourteen days from the delivery of the Box.

 

To do so, the Customer must notify the Owner in a timely manner, by sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL, Poligono El Calero ZAD 2 nave 4, Santurtzi 48980, Spain. Attached to these General Terms and Conditions a model of communication of withdrawal to the Owner is provided, which the Customer may use if they so wish.

 

Within fourteen days of communicating their intention to withdraw, if applicable, the Customer must return the items whose purchase is withdrawn to Erandio, Camino Uribarri a Erandiondo 3, 48950, Spain, and send proof of postage to the Owner by e-mail. The Customer shall bear any transport costs that may arise from the exercise of their right to withdraw.

6.4. Cancelation of the subscription

As a Lookiero Customer, they may cancel their Subscription Plan by accessing the Lookiero website at https://lookiero.co.uk or through the App, in the "My Account" section, under the "Frequency" options.  

 

In order to avoid the preparation and postage of the next Customer Box and therefore the charge for the following month’s subscription fee, the Customer must cancel their Subscription Plan before the order for the next Box has been generated.

 

7. Price, tariffs and invoicing of services

7.1. Servie fee

At Lookiero we charge our Customers a Fee for our Analysis Service. The Analysis Service as described in these General Terms and Conditions, consists of the analysis of the Customer's fashion tastes and preferences by one of our Personal Shoppers, with the purpose of choosing five garments which adapt to the preferences, tastes, and characteristics of our Customer. These items will comprise the Customer Box.

The Service Fee will be charged in advance of the delivery of the Customer Box.

The Service Fee will be deducted from the final price in the event that the Customer decides to keep at least one of the five items comprising the Customer Box.

7.2. Price and invoicing

The final price of the Customer Box will depend on the Customer’s ultimate decision. A detailed price list of all the items in the Customer Box is included in each Customer Box.

 

Once the Customer receives their Customer Box, they will have five (5) days to communicate to Lookiero the items they wish to keep through the Checkout section of the Platform. Once the Customer has communicated the items they wish to keep, the final value of the Customer Box will be calculated according to the items chosen.

 

The collection of the payment for the Customer Box will take place through the Payment Method by the Customer within seven (7) working days following the acceptance of the order.

 

Should the five (5) day period expire without the Customer having communicated to Lookiero what items they wish to keep, it shall be understood that the Customer accepts and keeps the Customer Box in its entirety.

 

7.3. Taxes

All our Prices and Rates are specified in British Pounds and include the Value Added Tax or the indirect consumption tax applicable in accordance with the tax regulations in force. 

 

8. Specific Terms and Conditions for the purchase of Gift Cards

8.1. Applicability

These specific terms and conditions shall apply when the Customer has selected to purchase a Gift Card for themselves or for a third-party.

 

8.2. Service Description

The Gift Card purchase service involves the Owner sending a card or a voucher to a third-party indicated by the Customer, either physically via post or digitally via e-mail, according to the Customer’s preferences, for the amount of money paid by the Customer to the Owner. The gift card may be exchanged at Lookiero in accordance with the provisions of Clause 8 of these Terms and Conditions.

The Customer may choose to download a digital gift card for delivery to the third-party designated by the Customer.

The service shall be understood to have been executed the moment the Owner conmmunicates this to the Customer by means of an e-mail confirming its completion.

8.3. Withdrawal

The Customer has the statutory right to cancel the purchase of a Gift Card from the time the contract is formalised and until the expiry of fourteen calendar days or until its execution, which shall take place the moment an email is sent to the Customer to indicate that the Gift Card is ready, whichever comes first.

On accepting these Conditions, the Customer consents to the provision of the Gift Card Service and declares to be aware that, once executed, they shall lose the right to withdraw.

To do so, the Customer must notify the Owner in a timely manner, by sending an email to hello@lookiero.co.uk or by post to Lookiero Style, SL, Cl. Isleta 5, 48009, Bilbao, Spain. Attached to these General Terms and Conditions a model of communication of withdrawal to the Owner is provided, which the Customer may use if they so wish.

8.4. Use of the Gift Card

A Lookiero Gift Card allows the holder to contract any of the services offered by Lookiero and to charge them against the balance of said Gift Card. The remaining balance will be available to the cardholder for the contracting of new services. If the balance of the Gift Card was not enough, the gift cardholder shall pay the difference between the price of the services to be contracted and the remaining balance.

Under no circumstances may the balance of the Gift Card be exchanged for cash.

8.5. Limitations

Gift Cards may not be used to purchase other Gift Cards. It is also not possible to resell, redeem or exchange a Gift Card for money. No unused balance existing in a Lookiero account may be transferred to any other Lookiero account.

8.6. Risk of loss

The risk of loss of a Gift Card and the ownership thereof shall be deemed transferred to the Customer or to the recipient indicated by the Customer at the time of the electronic delivery, or at the time of delivery to the corresponding carrier, as applicable in each case. Lookiero shall not be liable for the loss, theft or destruction of any Gift Cards, or for any use of any Gift Cards without the Customer’s permission.

9. Other Specific Terms and Conditions

9.1. Affiliation Program

If a Customer shares a promotional code with a friend or acquaintance who confirms and contracts the Consultancy Service, the Customer shall receive a reward amount in Lookiero credit, and their friend will receive a non-cumulative discount for the purchase of Lookiero garments. If their friend does not keep any garment from their Customer Box, the discount cannot be preserved for subsequent purchases.

 

Both the percentage discount given to their friend and the amount the Customer receives as Lookiero credit shall be indicated at all times on the website, and may vary over time and have both temporary and quantum limits.

 

Under no circumstances may more than 500 British Pounds be accumulated in total, based on rewards for the affiliation program for each Customer or user.

 

9.2. Promo Codes

Under no circumstances shall promotional codes be used in conjunction with any other promotional code . Only one promotional code may be used per purchase or contract.

 

9.3. Lookiero Balance

The Customer’s Lookiero balance shall be used as a priority payment method to pay for the Consulting Service or to pay for any items or products they may purchase.

 

9.4. Special Discounts

The Customer can obtain special discounts for purchasing all the items or products in a delivery, up to the percentage indicated at any given time on the website, and which shall also be reminded to the Customer in the confirmation email.

 

Symbolic payment may be required during certain promotional periods (e.g. £0.50) to verify the identity of the Customer. This payment shall be refunded on the basis of the information provided to the Customer in each case.

 

10. Financial Conditions

The price for the Consultancy Service, which shall depend on the modality selected, and for the purchase of Gift Cards shall be as indicated by Lookiero, and shall be understood as accepted by the Customer along with these General Terms and Conditions.

The price for all the items sent to the Customer and of each item individually shall be as indicated in the information sent to the Customer together with the garments, which shall be the same as the price indicated in the Customer’s Lookiero profile. The Customer shall not know the price of the items (neither separately nor jointly) until their receipt.

The price of the items that the Customer wishes to purchase shall be as indicated by Lookiero, and shall depend on the items selected by the Customer for purchase.

When the Customer makes a purchase, either by their own decision, or due to not having communicated in time the items they wish to keep, or due to not having sent back in time the garments they did not wish to keep, the total amount for all items shall be charged, although a discount on the total (taxes included) shall be applied, as specified by Lookiero.

Should the Customer keep at least one item from their Box, the moneys paid for the Consultancy Service will be deducted from the purchase price of any products to be purchased, whether it was originally paid for or deducted from the Customer’s account balance.

All prices are set by the Owner, are shown in British Pounds and include VAT and any other taxes applicable, although any information relating to taxes is subject to changes as a consequence of changes to said taxes.

The costs of transportation and return of the products (except in the case of statutory cancellation, according to Clause 4.4.) are included in the moneys paid.

The Customer may at any time redeem the balance of a Gift Card or the balance accumulated as a result of the Lookiero Referral program.

11. Contractual Process

The process for contracting a Lookiero Box comprises the following steps:

  1. Choose the desired service: (i) Occasional (ii) Monthly Subscription Plan (iii) Bi-monthly Subscription Plan (iv) Quarterly Subscription Plan. 

  2. Click on the "Schedule my Lookiero" button

  3. Once this has been done, the Customer must enter the delivery details and the payment information. Payment methods currently available are bank credit or debit card: Visa, MasterCard, American Express. All fees will be billed to the authorised payment method designated by the Customer during the checkout process. Billing to the selected payment method occurs at the time of purchase.

  4. The Customer shall be informed of the cost of the order and, once verified, payment can be completed

  5. Once payment has been completed, the Owner shall confirm the payment and the formalisation of the contract. If the Customer so requests (by email to hello@lookiero.co.uk), the invoice shall be sent by email. To this end, on accepting these Terms and Conditions, the Customer consents to the sending of an electronic invoice. The Customer may object at any time by writing to hello@lookiero.co.uk.

11. Obligations and responsibilities

11.1. Obligations of the Owner:
The Owner undertakes to:

  1. Make every effort to implement the necessary procedures for the provision of the services contracted by the Client
  2. Comply with any other obligations contained in these Conditions or in any other conditions that may be applicable.

11.2. Obligations of the Client
On accepting these Conditions, the Client undertakes to:

  1. Pay the corresponding amounts in due time and manner, including taxes and any other costs specified during the contractual process.
  2. Respond for the authenticity and accuracy of any data that has been provided to make the purchase.
  3. Assume responsibility arising from a failure to meet the requirements demanded by the Owner in order to be considered a Client or failure to hold the required documentation for the provision of the services.
  4. Comply with any other obligations included in these Conditions or in any other conditions that may be applicable, such as General Use, Personal Registry, etc. and assume all responsibility arising from non-compliance, leaving the Owner totally free.

12. Payment methods

12.1. Adding a payment method

The Customer may add different Payment Methods to their Lookiero account from all those available on the Platform. The Customer will be required to provide billing information once a Payment Method is added to their Lookiero account, such as the name of the payment method holder, billing address and specific data related to said payment method.

In order to provide the Service (both in its occasional mode and through Subscription Plans), the Customer authorises Lookiero and its payment service providers to collect and store their Payment Method information. All payments will be processed as securely as possible.

12.2. Payment method verification

When adding a new Payment Method, Lookiero may verify such Payment Method by authorising a small nominal amount against the Customer’s Payment Method through a payment service provider. Such amounts will be refunded to the Customer’s Payment Method. 

When the Customer adds a Payment Method at Checkout, we will automatically save that Payment Method to their Lookiero account so that they can use it for future transactions. The Customer may remove any Payment Method from their Lookiero account as long as it is not associated with an ongoing or scheduled order.

12.3. Payment authorisation

By subscribing to these Terms and Conditions, the Customer authorises Lookiero to charge their Payment Method (as well as to charge more than one payment method), either directly or indirectly, any amounts the Customer may owe (including applicable taxes) in connection with their Orders or Subscription Plans to Lookiero.

12.4. Payment service providers

Payment Methods may involve the use of third-party payment service providers. These payment service providers may charge the Customer additional fees when processing payments related to the Services. Lookiero is not responsible for such fees and disclaims any liability in this regard. In addition, the Customer’s Payment Method may be subject to additional Terms and Conditions. We encourage the Customer to read these carefully before using any Payment Method.

12.5. Liability and warranties

Lookiero shall not be liable for any losses that the Customer may suffer, should the Payment Method information provided by the Customer be incorrect. Likewise, Lookiero shall not be liable for any losses or damages suffered in connection with the fraudulent use of Payment Methods by Customers or third parties making use of a false identity. 

13. Obligations and responsibilities

13.1. Obligations of the owner

The Owner undertakes to:

 

  1. Make every effort to implement the necessary procedures for the provision of the services contracted by the Customer

  2. Comply with any other obligations contained in these Conditions or in any other conditions that may be applicable.

13.2. Obligations of the customer

On accepting these Conditions, the Customer undertakes to:

 

  1. Pay the corresponding amounts in due time and manner, including taxes and any other costs specified during the contractual process.

  2. To be responsible for the authenticity and accuracy of any data that has been provided during the purchasing process.

  3. To assume the responsibility derived from not fulfilling the requirements demanded by the Owner to hold the condition of Customer or from failure to hold the documentation required for the enjoyment of the services.

  4. To comply with any other obligations included in these Terms and Conditions or in any other conditions that may be applicable, such as the General Conditions of Use, the Particular Conditions of Registration, etc. and assume any liability arising from its breach, leaving the Owner completely indemnified.

  5. To contact the Owner in the event of any problems that may arise from the use of the service.

 

 

14. Liability Waiver

Under no circumstances shall the Owner be liable for any damages and losses caused to the Customer for reasons attributable to the Customer.

 

The Owner shall only be liable for the damages caused to the Customer as a result of the contracting of services through Lookiero when they as the result of an intentional act of the former.

By way of illustration, the Owner shall not be responsible for:

  1. The usefulness of the services to the Customer.
  2. The suitability of the items sent to their tastes.

  3. Personal injury or material damage caused as a result of use of the items.

  4. Any damages or defects in the items when these are due to an action or omission by the manufacturer.

  5. Deterioration of the items as a result of an act or omission of the delivery company or as a result of improper or abusive use.

  6. A failure to fulfil its obligations for reasons of force majeure, including but not limited to internal or external strikes, natural catastrophes, breaches by the company in charge of transport, etc.

  7. Errors or inaccuracy in the information that the Customer must provide to the Owner in order to contract any service through Lookiero.

 

The Customer declares that they contract and, if applicable, receive the items at their own risk, limiting the activity of the Owner to the execution of the material tasks necessary to deliver the products contracted by the Customer.

 

In any cases, the liability assumed by the Owner towards the Customer under no circumstances includes a loss of profit and shall be limited, at most and for any concept to the total amount received by the Owner from the Customer in accordance with the clause regarding financial conditions in these Terms and Conditions.

 

The Owner does not ensure in any case the availability of all sizes in the items or products, although all available ones shall be clearly indicated in the stock and product portfolio. Products that are not in the size range stocked by the Owner shall not be offered or dispensed.

 

Delivery and purchases may only be made in mainland UK and Northern Ireland.

 

15. Compensation

The breach by the Customer of these Terms and Conditions or any other applicable terms and conditions that may apply may result in damages for the Owner. In this sense, the Customer shall be obliged to compensate the latter for any damage, prejudice, loss or cost (such as legal fees).

Likewise, where a breach by the Customer leads to any type of claim or proceeding being filed against the Owner, the Owner must be held free and shall be able to claim any expense, cost or damage arising from them from the Customer.

 

16. Modifications
Lookiero and these Conditions may be updated and / or modified at any time and without prior notice

Said modifications shall take effect as of their publication in Lookiero in any means and forms.

The modification of these Conditions shall only affect Clients who accept them after modification.

17. Duration

These Terms and Conditions shall come into effect from the moment the Customer expressly accepts them and their corresponding duration by ticking the corresponding consent checkbox:

  1. With regards to the contracting of the occasional service or the acquisition of a Gift Card, the duration of the present Terms and Conditions shall be determined by the provision of the services.

  2. With regards to any other type of contract, the duration shall be determined by the period indicated to the Customer on the screen during the contractual process, which shall be understood as a specific condition of the contracted service, accepted by the Customer with the acceptance of the present Terms and Conditions.

 

In all cases, there are obligations that, given their nature, remain in force even after the agreement has ended (intellectual and industrial property obligations, legal guarantees, etc.).

18. General matters

16.1. Safeguarding and interpreting of these Conditions
The present Terms and Conditions, the Specific Conditions accepted at any time and any other conditions applicable to the Client constitute a unique agreement between the Client and the Owner.

 

In the event of dispute between the provision of these Terms and Conditions and any other terms and conditions signed between the parties, these Terms and Conditions shall take priority unless the clauses included in them expressly establish otherwise.

 

 

The fact that either party, due to impossibility or convenience, does not require strict compliance with any of the terms of these Terms and Conditions at any given time does not mean and cannot be interpreted as a modification, in whole or in part, of the same, nor as a waiver by that party to demand strict compliance in the future.

 

 

The declaration of nullity of any or some of the Clauses of these Conditions by a competent authority shall not jeopardise the validity of the remainder. In this case, the contractual parties undertake to negotiate a new clause to replace the one rendered null and void, identifying as much as possible to it. If replacement becomes impossible, and the Clause is essential for these Terms and Conditions, the party jeopardised by its removal may choose to terminate the Terms and Conditions.

 

Any reference made in these Terms and Conditions to a repealed article or body of law shall be construed as a reference to the equivalent provision which replaces it.

 

18.2. Language

The language applicable to these Terms and Conditions is Spanish. Where a version is offered in any other language, it is merely as a courtesy to the Customer and for their convenience. Therefore, the Customer expressly agrees that these Terms and Conditions shall always be governed by their Spanish version. In the event of any contradiction between the Spanish version of these Terms and Conditions and a translation, the Spanish version shall prevail in all cases.

 

18.3. Legislation and Jurisdiction

The relationship between the Owner and the Customer as a result of accepting these Terms and Conditions shall be governed by Spanish law and jurisdiction. In the event of a dispute between the Owner and the Customer, considered a consumer and a user in accordance with the applicable regulations, both shall submit to the Courts and Tribunals of the Customer’s residence, expressly waiving any other jurisdiction that may apply.

 

 

Where the Customer is not considered a consumer and user in accordance with the applicable regulations, the parties shall submit to the Courts and Tribunals of the city of Bilbao, expressly waiving any other jurisdiction that may apply, except where another jurisdiction may be determined by law.

 

APPENDIX

 

Cancellation Form

To Lookiero Style S.L

 

I, [NAME AND SURNAME] give notice that I request to cancel my order for the following products/services:

 










Order number_ LK-[ADD REFERENCE NUMBER]

Ordered on [ADD DATE] and received on [ADD DATE]

Your address:

Your Lookiero account e-mail address:

Your signature:



Date:

 

 

Once you’ve completed this form, please send it by post to: Lookiero Style, S.L., Camino Uribarri a Erandiondo 3, 48950 – Erandio, Spain. You will also need to return your product(s) to enable us to process your refund.